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FAQ #31

Performing an internal domain transfer (splitting) is a quick and easy affair

With just a few clicks, you can transfer domains directly among your existing orders. You can make the transfer directly in your Strato Login area. All you need to log in is your customer number and customer password.

 

Important Information

Carrying out an internal domain transfer

 

Important Information

Please read the following instructions before placing an order for the transfer of one or more domains.

  • Domains can only be transferred between orders that were activated under the same customer number. If you have more than one STRATO customer number, you can merge them online.
  • Please make a backup of your data. Website content and email settings will not be transferred. You will be able to configure them after the transfer to the target order is complete.
  • The contract period of the package to which your domain(s) are transferred will apply.
  • Internal domain transfers are possible up to one month before the contract period of your package ends.
  • We will charge you a fee of $5 per domain, incl. sales tax.
  • We charge a maximum fee of $15 incl. sales tax per order for internal domain transfers.
  • Fees apply in addition to package fees.
  • Internal domain transfers generally take place within 24 hours.

 

Carrying out an internal domain transfer

After logging into your Strato Login area, please select the menu item Contractual Modifications/ Internal Domain Transfer (splitting) .

 

 

In the following screen, please select first the order in which the domain you wish to transfer is located. To do so, click on the Transferbutton next to the order.

 

 

 

On the following page, please select the domain(s) which you wish to transfer. You can select any number of domains, as long as the domains are still active. For example, domains that have already been transferred or canceled cannot be transferred. Once you have made your selection, please click on Next.

 

 

You will now be shown an overview of the selectable target orders under your customer number. Please select the order in which you will like to manage your domain(s) in future. Click on Next again to proceed with the domain transfer.

 

 

In the last step, you will be shown an overview of the selected domain(s) and the selected target order. Now accept the Terms and Conditions and click on the button Transfer now (a fee will be charged). The transfer will then be performed for you as soon as possible. It will take place within 24 hours, and you will be sent an email as soon as the domain(s) have been activated for you in the target package.

 

 

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